Support when you need it…

Here are the answers to some frequently asked questions. If you need to know more, please contact us. We will be happy to help.

Visit www.avondale.org.uk
Call 0151 431 0330 Email

Who will look after me and have they had training?

Clinical staff are lead by the Clinical Manager, who has had many years’ training and experience, supported by two Clinical Coordinators. Together they direct the clinical team which consists registered nurses, carers and our own occupational therapist. At Avondale, our philosophy is to provide the highest standards of nursing care whilst maintaining a warm, friendly and dignified environment. At Avondale there are qualified nurses on duty 24 hours a day. On-going staff training, staff appraisal and supervision ensure that we provide the best possible care and services to all our residents. We also have an in-house trainer to support our staff.

Will I be able to keep my GP?

There have been chages to how care services such as Avondale access GP support for residents, which mean we now have an allocated GP practive which you may be enrolled in, however you can keep your GP if you wish and are able to access their services.

Are special diets catered for?

We recognise the importance of maintaining a healthy, balanced and nutritious diet to promote health and well-being. Our emphasis is on good home cooking. Alternatives to the menu of the day are always available and special diets, such as gluten free, etc., are catered for. Healthy eating is promoted by Avondale and can be supported by the catering team and with additional Occupational Therapist involvement, if needed.

Will I be able to bring my own furniture and will I have my own room?

Yes. You would have your own room and we currently have only single occupancy rooms. We encourage residents to personalise their own rooms as this provides for a homely atmosphere, making the transition into residential care less stressful. We can accommodate some personal furniture but of course, the size and amount of furniture is dependant on room size and risks.

Will there be any extras to pay for?

As in your own home, after the main bills have been paid, personal requirements such as taxis, newspapers, magazines and toiletries, other than those provided as basic etc. incur additional cost.

Will my religious beliefs be upheld?

Yes, and we encourage all denominations of local clergy to visit our home to ensure that the spiritual needs of our residents are completely met.

Are there activities and outings?

Avondale organises activities, outings and functions, such as themed activities, special occasion celebrations, visits by home zoos, baking, bike riding, walking, swimming etc. Resident contributions are sometimes required for some outings.

Is there a hairdresser, chiropodist and optician?

Avondale arranges for hairdressers, chiropodists and opticians to visit regularly. Their costs are not included in our fees.

Is there a no smoking/vaping policy?

Yes, in accordance with legislation, smoking or vaping is not allowed anywhere within the confines of the building. However, there are smoking/vaping shelters externally in the garden areas. We can assist you in accessing help to stop smoking if that is your wish. Changes in the law now mean use of disposable vapes are not allowed anywhere within the establishment of grounds.

What are the visiting hours?

We are flexible in relation to visiting as we understand the benefits keeping contact with friends and loved ones brings. However, following the Covid Pandemic, we do need to manage all visits safely for your own and others safety and wellbeing, so there may be some restrictions in place. We also generally have protected times surrounding meal and medication times. Please call for further clarification if needed.

Can I go out when I want to?

You are free to go out whenever you wish, but in the interest of health and safety and so that catering adjustments can be made, we ask you to inform a member of staff. Some people who lack capacity may need special arrangements to go out to the community, e.g. staff support to stay safe, if that is the case that will be assessed and arrangements will be made to support this.

How long can I stay?

At Avondale, you can be resident for as long as we can meet your healthcare needs or until you wish to move elsewhere. Regular assessment ensures that you are being cared for in an appropriate way. Any decision regarding your care will always be discussed with you before any action is taken.

When do I have to go to bed?

You can get up and go to bed at whatever time you wish.

How much do you charge?

All of our fees are bespoke, placement packages and cost may vary depending on needs and if additional input is required, rehabilitation is needed or there are changes in needs during your placement. All prices will be subject to assessment, prior agreement and are reviewed annually, so may alter. Please contact us to discuss needs and costs can be shared based on assessment of needs.

Can I bring my pet?

Unfortunately no. We cannot accommodate your pet.

Can I drink alcohol on the premises?

We do not encourage individuals to drink alcohol on the premises due to the impact this may have on others. Alcohol consumption is not allowed in any of the communal areas.

Do I have a key to my own personal space?

Yes, you do for your independence and security. You will be issued with one. Replacements are provided at an additional cost.